Return Policy

Returns Policy:

 

At Evolve Panels, we strive to ensure your satisfaction with every purchase. We inspect each item before dispatch and ensure proper packaging to minimize any risks during transit.

If you receive a damaged  item, please follow the steps below to initiate a return:

 

1. Inspect Your Package : Upon receiving your order, please inspect the package for any visible damage.

 

2. Record the Unboxing : We advise recording the unboxing process as evidence in case goods are damaged in transit.

 

3. Contact Us : If you discover any damage, please contact our customer service team within 5 days of receiving your order. You can reach us at info@evolvepanels.com.au

 

4. Provide Details : When contacting us, please provide your order number, a description of the damage, and attach the video recording of the unboxing.

 

5. Return Authorization : Once we receive your request, we will provide you with further instructions on how to proceed with the return.

 

Please note the following:

• Returns are only accepted for damaged items.
• Change of mind returns are not accepted.
• We recommend ordering a sample box before making your purchase to ensure you're satisfied with the product color and texture.
• Items must be returned in their original packaging, unused, and in the same condition as received.
• We reserve the right to refuse returns that do not meet these criteria or are not authorized.

 

If you have any questions or concerns about our returns policy, please feel free to contact us